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New York BBB Reliability Report for
1WAYPHOTO.COM


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
1WAYPHOTO.COM
Additional Business Names:

1 Way Photo

J & V, Inc

Jack Silver Photo

Lenses N' More

LensesNMore.com
Address:
5409 18th Avenue
Brooklyn , NY 11204
Phone Number:
(800) 728-9461
Additional Phone Numbers:
(718) 236-3207
(866) 205-5896
(718) 236-3207
Website:
www.1wayphoto.com
Additional Websites:
www.lensesnmore.com
Type of Business:
Photographic Equipment & Supplies-Retail, Electronic Equipment & Supplies-Dealers, Optical Goods-Retail



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Complaints filed with the BBB indicate that 1WayPhoto employs bait and switch tactics in order to sell extra merchandise or higher priced merchandise to customers. Consumers report that after they place an order on-line they confirm their order over the phone and that while confirming the firm offers lenses, chargers, and warranties to “upgrade” their orders. When consumers decline to purchase the extra products, they are told the item they wanted is on backorder even though the website maintains that the item is in stock. Consumers who do complete their purchases allege that they are grossly over-charged for their orders. They are sent an incomplete invoice without an itemized list of charges making it impossible to know what exactly they are being charged for.

Customer Experience

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Based on BBB files, this company has an unsatisfactory record with the Bureau because it failed to substantiate or modify advertising claims.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		25456
Resolved
Consumer received part of the requested resolution		04343
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied		33033
No Response
The Company has failed to respond to complaints		21517
TOTAL7142149

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues01515
Credit or Billing Disputes033
Customer Service066
Delivery Issues055
Guarantee or Warranty Issues011
Product Quality21012
Refund Practices22628
Selling Practices37578
Service Issues011
TOTAL7142149

Company Advertising

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In August, 2007 the BBB sent correspondence to this firm regarding its advertising practices. The firm did not respond.

Report as of: 11/20/2009

 

Copyright © 2009 BBB of Metropolitan New York, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 96503