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New York BBB Reliability Report for
DECOR MY EYES


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
DECOR MY EYES
Additional Business Names:

Decor My Home

eMalish Corporation

Eye and Sun

Eye Wear US

Glasses Expo

Optic Genius

Playco Corporation
Address:
56 Beaumont Street
Brooklyn , NY 11235
Phone Number:
(646) 302-9670
Email Address:
sales@decormyeyes.com
Website:
www.DecorMyEyes.com
Additional Websites:
Decormyhome.com
Eyeandsun.com
Eyewearus.com
GlassesExpo.com
OpticGenius.com
www.eyewearus.com
Type of Business:
Sunglasses



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Consumers report to the BBB that this this company does not fulfill orders in a timely fashion, does not correctly fulfill orders, and refuses to take responsibility for these mistakes. Consumers allege that the sunglasses sold by the company are not authentic as stated on the company's web site. Consumers claim they are unable to cancel or return their orders, and indicate that they have experienced what they consider to be aggressive and harassing behavior on the part of the company's owner.

Customer Experience

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Based on BBB files, this company has an unsatisfactory record with the Bureau because it failed to substantiate or modify advertising claims.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		044
No Response
The Company has failed to respond to complaints		3288120
TOTAL3292124

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues178
Credit or Billing Disputes044
Customer Service347
Delivery Issues21517
Guarantee or Warranty Issues022
Product Quality31013
Refund Practices133144
Repair Issues5611
Selling Practices31013
Service Issues235
TOTAL3292124

Company Advertising

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In January, 2008, the BBB sent correspondence to this firm regarding its claim that the company sells "new and guarateed authentic designer eyewear." The firm chose not to respond.

Report as of: 11/21/2009

 

Copyright © 2009 BBB of Metropolitan New York, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 95085