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New York BBB Reliability Report for
FREELANCE WORK EXCHANGE


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
FREELANCE WORK EXCHANGE
Additional Business Names:

GoFreelance

GoFreelance.com
Address:
45 Main Street, Suite 309 #178
Brooklyn, NY 11201
Original Business Start Date:
1/1/1999
 
Principal:
Rob Palmer, Website Registrant
Phone Number:
(718) 249-4822
Website:
www.freelanceworkexchange.com
Additional Websites:
www.gofreelance.com
Type of Business:
Employment Contractors-Temporary Help



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Consumers report to the Bureau that after signing up for a 7 day trial period with Freelance Work Exchange, they were unable to cancel their subscription and were billed for the subscription. Attempts by consumers to contact the company regarding a refund were unsuccessful.

Customer Experience

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Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
No Response
The Company has failed to respond to complaints		03737
TOTAL03737

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Credit or Billing Disputes01414
Customer Service011
Delivery Issues011
Product Quality022
Refund Practices01313
Selling Practices011
Service Issues055
TOTAL03737

Company Advertising

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This firm has misrepresented itself as a member of the Better Business Bureau on its website www.gofreelance.com. In May 2008, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo in its advertising. Correspondence sent to this firm has been returned by the post office marked "Attempted Not Known". The firm has not complied with the Bureau's request.

Additional Locations

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This firm also does business at the following locations.

4166 Willoughby Road
Terrigal, NSW 2260

Report as of: 2/9/2010

 

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As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 89220