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New York BBB Reliability Report for
SUNSHINE ELECTRONICS OF NEW YORK


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
SUNSHINE ELECTRONICS OF NEW YORK
Additional Business Names:

shopsunshine

Sunshine Camera & Video

Sunshine Electronics & Computers

Sunshine Electronics of NY
Address:
1273 Coney Island Avenue
Brooklyn, NY 11230
Original Business Start Date:
1/1/1995
 
Principal:
Solomon Shemia, President
Phone Number:
(877) 690-9473
Additional Phone Numbers:
(718) 434-3315
(877) 960-9473
(718) 434-6710
(718) 434-3315
Fax Number:
(718) 434-0960
Website:
www.shopsunshine.com
Additional Websites:
www.shopsunshine.com
Type of Business:
Electronic Equipment & Supplies-Dealers



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Complaints filed with the BBB indicate that consumers have extreme difficulties contacting and communicating with Sunshine Electronics customer service and allege that they are treated rudely and disrespectfully by the company. Some consumers are contacted by the company only after leaving negative feedback about the company on ebay. Consumers allege that their credit cards are charged even though the item being purchased may be out of stock and the company cannot immediately ship the item. Consumers also report that delivery can take up to one month even after they have paid for express delivery service. Other consumer concerns include trouble obtaining a refund, orders being sent and charged for after the order has been cancelled, missing orders, and incorrect orders.

Customer Experience

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Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		33841
Resolved
Consumer received part of the requested resolution		11011
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied		1910
No Response
The Company has failed to respond to complaints		336
TOTAL86068

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues055
Contract Disputes011
Credit or Billing Disputes033
Customer Service044
Delivery Issues11112
Guarantee or Warranty Issues257
Product Quality044
Refund Practices21416
Repair Issues101
Selling Practices21315
TOTAL86068

Report as of: 2/9/2010

 

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As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 8222