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New York BBB Reliability Report for
STARLIGHT CAMERA


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
STARLIGHT CAMERA
Additional Business Names:

Accessories Land

I.N.S. Digital World

Stargate Photo Inc.

Technon Digital

TechOnDigital.com

The Camera Whiz

The Digital Expo

Wawa Digital
Address:
83 Avenue O
Brooklyn, NY 11204
Additional Phone Numbers:
(718) 621-3111
(866) 621-1697
(718) 621-1534
(718) 621-3111
Type of Business:
Photographic Equipment & Supplies-Retail, Electronic Equipment & Supplies-Dealers



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Consumers report that cameras purchased from this firm are represented as U.S. models under warranty, but are in fact foreign models not covered by manufacturer warranties. Consumers also report experiencing difficulty contacting customer service, as well as hostile attitudes from representatives after requesting refunds or declining to purchase additional items.

Customer Experience

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Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		07676
Resolved
Consumer received part of the requested resolution		02020
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied		02727
No Response
The Company has failed to respond to complaints		91726
TOTAL9140149

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues2911
Contract Disputes022
Credit or Billing Disputes178
Customer Service088
Delivery Issues044
Guarantee or Warranty Issues145
Product Quality11314
Refund Practices01313
Selling Practices47882
Service Issues022
TOTAL9140149

Additional Locations

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This firm also does business at the following locations.

6010 20th Avenue
Brooklyn, NY 11204

78 Avenue Y
Brooklyn, NY 112235922

295 Avenue O
Brooklyn, NY 11230

1755 Ocean Pkwy
Brooklyn , NY 11223

Report as of: 2/9/2010

 

Copyright © 2010 BBB of Metropolitan New York, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 74756