This is NOT a BBB Accredited business
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
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Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Complaint Issues:
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Please understand that complaints may concern more than one issue
| Complaint Issue | Last 12 Months | Last 12..36 Months | Total |
|---|
| Advertising Issues | 0 | 8 | 8 |
| Contract Disputes | 0 | 8 | 8 |
| Credit or Billing Disputes | 6 | 43 | 49 |
| Customer Service | 1 | 3 | 4 |
| Delivery Issues | 0 | 2 | 2 |
| Miscellaneous | 0 | 1 | 1 |
| Product Quality | 1 | 3 | 4 |
| Refund Practices | 12 | 42 | 54 |
| Selling Practices | 1 | 4 | 5 |
| Service Issues | 0 | 1 | 1 |
| TOTAL | 21 | 115 | 136 |
Additional Locations
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This firm also does business at the following locations.
8900 State Line Road, Suite 250
Leawood, KS 66206
300 Jericho Quadrangle, Suite 350
Jericho, NY 11753