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New York BBB Reliability Report for
FOTO CONNECTION


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
FOTO CONNECTION
Additional Business Names:

1 Stop Camera & Computers

1 Stop Camera & Electronics

4U Digital

Digital Net Shop

ePhoto Club

Inoax

One Stop Camera & Computers

Rite Buys

Superior Dealz

The New Connection

The New Connection Home Appliances & Electronics

The Wiz Store

TVs Depot
Address:
1421 Sheepshead Bay Road, Suite #220
Brooklyn , NY 11235
Principal:
David Feinsod, President
Additional Phone Numbers:
(718) 249-1204
(718) 724-1498
(800) 457-0889
(561) 673-0664
(516) 504-1192
(516) 504-0983
(800) 337-1256
(718) 724-1498
Website:
www.fotoconnection.com
Additional Websites:
www.1stopcamera.com
www.4udigital.com
www.digitalnetshop.com
www.ephotoclub.com
www.fotoconnection.com
www.inoax.com
www.onestopcamera.com
www.ritebuys.com
www.thenewconnection.com
www.thewizstore.com
www.tvsdepot.com
Type of Business:
Photographic Equipment & Supplies-Retail, Electronic Equipment & Suppliers-Service/Repair, Computers-Dealers, Electronic Equipment & Supplies-Dealers



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Complaints to the Bureau indicate that this company has a pattern of misleading and deceptive business practices. A majority of consumers report that this firm advertises low cost and new merchandise on its website but receive damaged or refurbished merchandise. In addition consumers are charged shipping insurance fees which change and raise the price of the item. Complaints also indicate that this firm uses high pressures sales tactics when consumers call customer service. Consumers report being pressured to make additional purchases along with their original orders, and if they decline and cancel their orders they are charged an arbitrary cancellation fee. Furthermore, consumers allege customer service representatives gave false shipping dates and tracking numbers.

Customer Experience

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Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		149263412
Resolved
Consumer received part of the requested resolution		70188258
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied		40225265
No Response
The Company has failed to respond to complaints		11617
TOTAL260692952

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues3494128
Contract Disputes11112
Credit or Billing Disputes274370
Customer Service134760
Delivery Issues334376
Guarantee or Warranty Issues3912
Product Quality236083
Refund Practices42134176
Repair Issues101
Selling Practices75238313
Service Issues81321
TOTAL260692952

Additional Locations

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This firm also does business at the following locations.

PO Box 4218
Great Neck, NY 11023

PO box 751
New Hyde Park, NY 11040

PO Box 300425
Brooklyn, NY 11230

21 South Middle Neck Road
Great Neck, NY 11021

1288 Coney Island Avenue
Brooklyn, NY 11230

902 Kings Highway
Brooklyn, NY 11223

1100 Coney Island Avenue
Brooklyn, NY 11230

Report as of: 2/9/2010

 

Copyright © 2010 BBB of Metropolitan New York, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 79450