Better Business Bureau

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Complaints to the Bureau indicate that this firm uses high pressures sales tactics after consumers place their orders. After ordering merchandise consumers report receiving a phone call from the firm’s customer representatives attempting to sell additional items. Representatives allegedly try to persuade consumers to buy the U.S. warranty, as well as accessories like cables, peripherals, and software, or lead consumers to believe the product will not work if additional merchandise is not purchased. In some cases, if the consumers declined, an email was sent advising them to cancel their orders because the item was on back-order despite being listed as available on the firm’s website. Consumers also reported unauthorized charges on their invoices. When trying to dispute such charges, consumers report difficulty talking to management, claiming they are verbally abused by the company’s staff.