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New York BBB Reliability Report for
THE CAMERA PROFESSIONALS


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
THE CAMERA PROFESSIONALS
Additional Business Names:

All Star Camera

All Star Electronics

Allstar Camera

Best Digital Online

HD Camera

HD Camera World

HDCameraWorld

Pay Less Digital

The Camera Pros

Together Allstar Camera

UB Digital
Address:
1151 McDonald Avenue
Brooklyn, NY 11230
Principal:
Moussa Swed, President
Phone Number:
(718) 265-9777
Additional Phone Numbers:
(800) 496-0227
(800) 577-6791
(718) 431-0610
(800) 577-6791
(800) 577-6791
(718) 431-0610
(718) 431-0610
(888) 745-0611
(888) 431-0611
(718) 431-0613
Website:
www.thecameraprofessionals.com
Additional Websites:
www.allstarcamera.com
www.allstarcamera.com
www.bestdigitalonline.com
www.thecamerapros.com
Type of Business:
Electronic Equipment & Supplies-Dealers, Photographic Equipment & Supplies-Retail, Beauty Salons



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

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Consumers have informed the BBB that TheCameraProfessionals.com is employing bait and switch tactics in order to sell extra and/or higher priced merchandise to customers. Consumers report that after they place an order on-line they are instructed to call the company to confirm their order over the phone and that while confirming the firm tries to intimidate the consumer into "upgrading". Consumers are told that “in stock” items are not in stock when they refuse to purchase the extra products.

Customer Experience

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Based on BBB files, this company has an unsatisfactory record with the Bureau because it failed to substantiate or modify advertising claims.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		22325
Resolved
Consumer received part of the requested resolution		21012
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied		32932
No Response
The Company has failed to respond to complaints		02929
TOTAL79198

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues156
Contract Disputes022
Credit or Billing Disputes134
Customer Service044
Delivery Issues033
Product Quality11213
Refund Practices42226
Repair Issues011
Selling Practices03939
TOTAL79198

Company Advertising

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In October, 2007, the BBB sent correspondence to this firm regarding its advertising practices. The firm did not respond.

Additional Information

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Mail sent to 2277 McDonald Avenue in Brooklyn, NY has been returned by the post office.

Additional Locations

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This firm also does business at the following locations.

212 Highlawn Avenue
Brooklyn, NY 11201-1122

4718 18th Avenue
Brooklyn, NY 11204

1006 Avenue P
Brooklyn, NY 11223

1151 McDonald Avenue
Brooklyn , NY 11230

Report as of: 2/9/2010

 

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As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 57105