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New York BBB Reliability Report for
ACE PHOTO & DIGITAL CO.


  • This business has an unsatisfactory record with the BBB

Business Contact Information

Name:
ACE PHOTO & DIGITAL CO.
Additional Business Names:

Ace Photo and Digital
Address:
1303 53rd Street, #400
Brooklyn, NY 11218
Original Business Start Date:
1/1/2002
 
Principal:
Sharon Silberstein, President
Phone Number:
(877) 436-8444
Additional Phone Numbers:
(718) 436-8411
(718) 437-8895
Website:
www.acephotodigital.com
Additional Websites:
www.acephotodigital.com
Type of Business:
Photographic Equipment & Supplies-Retail, Photographers-Portrait



This is NOT a BBB Accredited business

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience

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Based on BBB files, this company has an unsatisfactory record with the Bureau because it failed to discontinue its use of the Bureau’s registered trademark when it was asked to do so.

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Complaint Outcome Statistics:

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Complaint OutcomeLast 12 MonthsLast 12..36 MonthsTotal
Resolved
Consumer received the requested resolution		224
Resolved
Consumer received part of the requested resolution		134
Administratively Judged Resolved
The Company has responded to the complaint(s) addressing the disputed issues, however, the consumer remains dissatisfied		202
TOTAL5510

Complaint Issues:

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Please understand that complaints may concern more than one issue

Complaint IssueLast 12 MonthsLast 12..36 MonthsTotal
Advertising Issues101
Customer Service011
Delivery Issues011
Product Quality101
Refund Practices224
Selling Practices112
TOTAL5510

Company Advertising

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This firm has misrepresented itself as a BBB Accredited Business on its website at www.acephotodigital.com. In December 2008, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo on its website and in its promotional materials. The firm has not responded. This firm is NOT a BBB Accredited Business with Better Business Bureau Serving Metropolitan New York, the service area in which it is headquartered.

Additional Locations

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This firm also does business at the following locations.

1136 59th Street
Brooklyn, NY 11218

Report as of: 11/22/2009

 

Copyright © 2009 BBB of Metropolitan New York, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.


Business ID: 57083