This is NOT a BBB Accredited business
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
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Based on BBB files, this company has an unsatisfactory record with the Bureau because it failed to discontinue its use of the Bureau’s registered trademark when it was asked to do so.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Complaint Issues:
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Please understand that complaints may concern more than one issue
| Complaint Issue | Last 12 Months | Last 12..36 Months | Total |
| Advertising Issues | 1 | 0 | 1 |
| Customer Service | 0 | 1 | 1 |
| Delivery Issues | 0 | 1 | 1 |
| Product Quality | 1 | 0 | 1 |
| Refund Practices | 2 | 2 | 4 |
| Selling Practices | 1 | 1 | 2 |
| TOTAL | 5 | 5 | 10 |
Company Advertising
Back To TopThis firm has misrepresented itself as a BBB Accredited Business on its website at www.acephotodigital.com. In December 2008, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo on its website and in its promotional materials. The firm has not responded. This firm is NOT a BBB Accredited Business with Better Business Bureau Serving Metropolitan New York, the service area in which it is headquartered.